Designing complex application platforms that scale—without creating risk, friction, or long-term maintenance debt.
Under an active bot attack driving verification-code costs, redesigned and integrated Auth0 for 250,000 members on a 300,000-member white-label superannuation platform.
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Built the first-ever operational tool for finance teams to track and manage 600–800 monthly contributions across complex settlement cycles — designed as a strategic bridge to PayTo instant payments.
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Replaced a manual Excel-based exception process with a scalable in-system workflow for managing 250+ daily personal contribution transactions — bringing unallocated transaction handling off spreadsheets and into the platform.
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Two experiments applying AI to real design workflows — competitor benchmarking that killed a low-value feature request, and AI-accelerated research synthesis. Honest about where AI helped and where it didn't.
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Personal design projects exploring print, packaging, and visual identity — from Bauhaus-inspired strategy cards to annual wine label art direction.
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